Australian owned and based
Available 24/7
Acess to new Tools and Equipment
An External View
User self-help portal
Quality Staff that solve complex IT problems
Multiple points of entry (phone, web)
Control costs and save money
Service Desk
The Presilient Service Desk provides a single point of contact for all users and is core to the Managed Services offered by Presilient.
Our Service Desk provides our customers a sophisticated and seamless way to receive, manage and resolve issues. Service desk services are available up to 24×7, depending on business needs.
Capabilities also include extensive management reporting, self-help and knowledge bases, multiple points of entry (phone, web portal), end-to end call ownership through to completion, and the ability to interface to many other companies and service desk systems.
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